satisfied or your money back

Bysimon allows the return for refund or exchange, even without any reason, within 30 days from the date of receipt of the product. If you want to return items, just follow the instructions:

Please make sure the items are in the same condition as you received them

The refund is made within 15 working days of receipt of the return, as per the conditions of sale

We will only ship new orders placed once the return has been received

If you have received a non-compliant item, contact us immediately! We fix it immediately!

Bysimon allows the return service (for orders placed from Italy) with its own courier which it will collect at home for only € 5.00!

 

 

RIGHT OF WITHDRAWAL (ONLY FOR ITALY)

The customer has the right to withdraw from the contract within 30 calendar days from receipt of the products.

The customer can exercise the right of withdrawal if he respects these conditions:

The products must not have been used, modified or customized.

The product boxes must not show signs of wear, abrasions and scratches.

The product must be accompanied by the attached warranty.

 

HOW TO MAKE RETURNS (FOR ITALY ONLY)

Make the return in 3 simple steps:

 

 1- write an email shop@bysimon.it.

 2 - Tell us the product (or products) of your order that you want to return. It is possible to request a refund or an exchange.

 3- collection of our courier at your home.

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