made
MADE:
SATISFACTION OR YOUR MONEY BACK
Bysimon allows returns for refund or exchange , even without any reason, within 14 days from the date of receipt of the product . If you want to return items, simply follow the instructions:
Make sure the items are in the same condition you received them
The refund will be made within 10 working days of receiving the return, as per the conditions of sale.
We will ship new orders placed only once we receive the return.
If you received a non-compliant item, contact us immediately! We will solve it immediately!
Bysimon offers a return service with its own courier who will collect it from your home at a cost of €10
RIGHT OF WITHDRAWAL (FOR ITALY ONLY)
The customer has the right to withdraw from the contract within 14 calendar days of receiving the products.
The customer can exercise the right of withdrawal if he respects these conditions:
- The products must not have been used, modified or customized.
- Product boxes must be free from signs of wear, abrasions and nicks.
- The product must be accompanied by the enclosed warranty / receipt or invoice
HOW TO MAKE A RETURN (FOR ITALY ONLY)
Make a return in 3 simple steps:
1- go to your private area and request the return.
2 – fill in the RETURN / EXCHANGE FORM with the product (or products) from your order that you wish to return.
3 - Insert the items to be returned inside their original packaging and insert the printed FORM inside the package, make sure that the external box is well sealed and protected,
4 - the customer can choose to organize the shipment of the items at his own expense (freely choosing the courier you prefer) or ask the company to take care of it at the cost of 10 euros with GLS courier.
If you choose to send it via courier or other shipping agent, send it to:
BYSIMON GROUP SRL C/O IL TARI' MOD. 125-126-127 - 81025 IL TARI GOLDSMITH CENTER MARCIANISE (CE)
Under no circumstances will returns be accepted with costs or charges borne by BYSIMON GROUP SRL.
REFUND AMOUNT
You will be refunded the cost of the returned item. Return shipping costs are the responsibility of the customer.
HOW THE REFUND IS MADE
The refund will be made through the payment method used by the buyer. Where this is not possible, it will be made by bank transfer, in which case you will have to provide us with your bank details (IBAN and account holder details) by email.
Download the form by clicking here