Bysimon - Payments & Returns

PAYMENT METHODS

Please, find below all the possible payment methods that can be used if you place an Order at www.bysimon.it

Credit Cards and prepaid cards

Customers can pay by credit cards, though Paypal, and Bank transfer. The payment method Cash on Delivery is allowed only in Italy. The payment procedure are secured by a safe server that operates according to the SSL (Secure Socket Layer).

For all orders placed online we accept both payments with credit cards and payments with prepaid cards, such as Postepay, without requesting extra costs neither on the product nor on the shipment. While placing the order, the Customer shall be the owner of a valid Credit Card and the name inserted in the invoice address shall correspond to the one of the Credit Card owner. This is an essential condition in order to proceed with the Order.

As the Order is placed, together with the Order Confirmation, the bank will only capture the relevant amount of the Order. This amount will be charged immediately as the payment is concluded through the platform online.

Bysimon will never find itself in the position to know any information in connection with your credit card, such as full credit card number or expiry date. All required information are forwarded, by cryptographic protocol, directly to the Bank or Payment Institution (such as Paypal). The seller will not store any of the Credit Cards data in any computer database.

Paypal

For all Paypal account owners, Bysimon offers the chance to complete the payment by using directly the e-mail and password used to submit at www.paypal.com.

Cash on Delivery

Only in Italy it is possible to pay “Cash on delivery” directly to the courier. In such cases, we always suggest to have the exact cash amount available just before the delivery. The Seller cannot guarantee that all the couriers have the chance to give change in cash. The couriers shall not request in any way tips or more than the correct amount requested in the total of the Order.

Bank Transfer

You have the chance to pay the order also by bank transfer. The amount will be charged directly to your bank account and the shipment will start after the payment is received by the Seller.

The payment of the Order shall be made as soon as the Order is placed in the website and in any case within 7 days from the date in which Bysimon receives the Order, otherwise it will be automatically cancelled by the Seller.

 SHIPMENT AND DELIVERY METHODS

 The purchased articles will be safely dispatched by the courier indicated by the Seller directly to the shipping address inserted by the Customer in the Order. As soon as you receive the package at home, we kindly ask you to verify immediately the integrity of the parcel. In case of any damages, you shall report these to the courier and refuse the package and you shall always inform the Seller about this matter by contacting the customer care per e-mail at shop@bysimon.it.

All shipments to Italy are ensured and made with express courier within 24/72 hours, with signature required at the delivery, and we also ship worldwide with express courier. As soon as the Order is shipped, an e-mail with the tracking number is sent to the Customer. The tracking number shall be used to check the shipment updates and to find out the exact delivery date. 

RIGHT OF WITHDRAWAL

All customers have the Right of Withdrawal for the Contract executed with the Seller, without giving any reason, within 14 days from the day on which the Customer, or a third party other than the carrier and indicated by the Customer, acquires physical possession of the products. In case the delivery of the purchased products is carried out through more than one shipment, the above term of 14 days starts from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer acquires, physical possession of the last good.

 We remind you, also according to the Consumer Code, that the Right of Withdrawal is excluded in case the products have been customized, also with simple engraving, or in case the articles have been especially produced for a specific Customer, for a special request made as the Order is placed.

Customers have the chance to make use of their Right of Withdrawal for all or part of the purchased articles, according to their needs. Customers that want to make use of the Right of Withdrawal shall inform the Seller by contacting us per e-mail.

 The right of withdrawl undergoes these conditions:

  • The articles have to be returned together with their entire and full parts, also with special kits if requested;
  • The returned articles shall be brand new, unused and they cannot be washed, worn or damaged;
  • The articles have to be sent back together with their specific original boxes
  • The products have to be returned to the Seller in a single package;

 Return Form

 In case the Consumer exercises the Right of Withdrawal, the ware shall be returned within 14 days from the date in which Bysimon S.P.A. was informed about the will to withdraw from the Contract.

The return request shall be made online through the Seller, within 14 days from the receipt of the ware.The articles to be sent back shall be inserted in a well packaged box or in a sealed envelope. The ware shall be returned in its original box or packaging, together with all their eventual documentation and labels. If all the previously indicated aspects are respected, the Seller will refund the amount related to the returned articles within 30 days from the receipt of the ware. As indicated by the applicable law, Bysimon S.P.A. shall refund the amount due only after all the goods are correctly received and not until their return in proper conditions is clearly proved.

According to the article 59 of the Consumer Code, the Right of Withdrawal, as regards distance contracts, such as a contract made with an order placed through an online platform, the right of withdrawal shall not be applied to goods made to the consumer's specifications or which are clearly personalized or tailor-made. 

 Refund Methods

In case the terms of the Right of Withdrawal are well respected, the Seller shall refund the paid amount within 30 days from the decision of the Consumer to exercise the Right of Withdrawal, as long as the returned products have already been sent back and checked by the staff of the Seller.

The Seller shall refund the paid amount through the same payment method used by the Customer, unless it is not clearly requested and approved by the Seller that another different payment method could be used instead. In case a Return request is made, the shipping costs would be at customer’s charge. If you choose a more expensive shipping method, all the extra cost shall not be refunded. All the other expenses will be refunded as indicated, in case of Right of Withdrawal.

 

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